Support

How do I create a trip?

From the main screen, tap the "create a trip" button, enter your destination, travel dates, and any initial activity suggestions. Once created, you can invite friends by sharing the trip code.

How do I join a trip?

Ask the trip creator for the trip code, then enter it in the "join a trip" section on the main screen. You'll be added to the trip and can start viewing and voting on activities.

How does voting work?

Each trip member can vote on suggested activities by tapping the vote button. Activities are ranked by the number of votes, making it easy to see which activities are most popular with your group.

Why does hangig ask for an age range in AI suggestions?

When using Gemini-powered planning suggestions, age range helps us recommend activities that are more relevant and appropriate for your group. We ask for age ranges (not exact birth dates). See our Privacy Policy for details on how this information is used.

Can I edit my profile?

Yes! Tap the profile icon to update your display name and profile photo at any time.

How do I leave a trip?

Open the trip you want to leave, tap the menu button, and select "Leave Trip". If you're the trip creator, leaving will delete the entire trip for all members.

Can I delete a trip I created?

Yes, as the trip creator, you can delete a trip at any time. This will remove the trip for all members and cannot be undone.

How do I change my trip destination or dates?

Currently, trip destinations and dates cannot be edited after creation. We recommend creating a new trip with the correct information. We're working on adding edit functionality in a future update!

What happens to my data if I delete my account?

When you delete your account through Settings, all your personal data is permanently removed, including your profile and any trips you created. You'll also be removed from any trips created by others. This action cannot be undone.

Is my data secure?

Yes! We use industry-standard encryption and security practices through Firebase. Your data is encrypted both in transit and at rest. Read our Privacy Policy for more details.

Can I use hangig offline?

hangig requires an internet connection to sync trip data and activities with other trip members. Some previously loaded content may be viewable offline, but you won't be able to create new trips or activities without connectivity.

Why can't I sign in?

If you're having trouble signing in, try these steps:

• Check your internet connection
• Verify you're using the correct email address
• Make sure your email is verified (check your inbox for a verification email)
• Try resetting your password if needed

If problems persist, contact us at hangig@proton.me

The app crashed or isn't working properly

We're sorry for the inconvenience! Please try:

• Force closing and reopening the app
• Checking for app updates in the App Store
• Restarting your device

If the issue continues, please email us at hangig@proton.me with details about what you were doing when the problem occurred.

I have a feature request

We'd love to hear your ideas! Send your feature suggestions to hangig@proton.me with the subject line "Feature Request". We read every suggestion and consider them for future updates.

How do I report inappropriate content or behavior?

If you encounter inappropriate content or user behavior, please report it immediately to hangig@proton.me. Include as much detail as possible, including usernames and trip information. We take these reports seriously and will investigate promptly.